First of all, we really care about customer satisfaction, so we'll always be fair. Defective products will always be replaced or refunded. You can return anything that's unopened within ten working days of it being delivered to you and we'll give you a replacement or refund. Apart from stockings and tights, you can try your garment on and if it doesn't fit you can return it, as long as it's within ten working days of delivery (at Christmas and Valentine's Day we make exceptions, which we'll tell you about at the time). We just ask that the garment is returned in good order within ten working days of it being delivered to you, and that for intimate items like knickers you try them on over something that will protect them. If you're concerned about anything, please contact us.
Please note if you're going to return anything you must contact us before you send it back, using the contact form or by email. Also please note that you are responsible for the safe delivery to us of any returned items.
Our usual shipping method is UK First Class:
Postage and Packaging free for all orders over £75. Postage and Packaging £2.95 for Orders under £75. Shipped using Royal Mail First Class Mail. Usual delivery within 2 working days of dispatch.
The following shipping methods can be selected at checkout if required::
UK Next Day/Saturday:
For Orders where all items are in stock you have the option to select Next Day delivery for £6.50 or Saturday delivery for £9.95. Please order by noon UK time.
European Air Mail:
£4.50 for all orders. Shipped using Royal Mail First Class Air Mail. Usual delivery within 5 working days of dispatch.
Other Overseas Air Mail:
£7.00 for all orders. Shipped using Royal Mail First Class Air Mail. Usual delivery within 7 working days of dispatch.
Optional, £5.00 per order.
International Signed For:
Optional, £4.00 per order.